Version: 1.4
Revision date: 23.07.2026
This document is a public offer from Limited Liability Company "SYSTEM", OGRN 1186658072094, INN 6677012280, KPP 667701001 (hereinafter referred to as "Contractor") and defines the terms for the provision of information and technical services for interaction with the platform of a foreign supplier of eSIM packages (hereinafter referred to as "ITV services") through the website esim.bar (hereinafter referred to as "Website").
The offer is addressed to individuals, legal entities, individual entrepreneurs, and other persons using the Website, personal account, API, or other services of the Contractor.
If the Customer is an individual ordering services for personal, family, household, or other needs not related to entrepreneurial activity, the mandatory provisions of the legislation of the Russian Federation on consumer protection apply to the relations of the parties. If the Customer uses the Website, personal account, API, or services of the Contractor for entrepreneurial, professional, partnership, agency, resale, or other commercial activities, the provisions on consumer protection do not apply to such relations.
1.1. Customer - an individual, legal entity, individual entrepreneur, or other person placing an Order, registering a personal account, using the API, or otherwise accepting this offer.
1.2. Contractor - LLC "SYSTEM", providing ITV services to the Customer under this offer.
1.3. eSIM package supplier - a foreign operator, provider, aggregator, platform, or other supplier that provides the technical capability to use the eSIM package in the networks of foreign partner operators on its terms.
1.4. eSIM package - a digital profile provided by a foreign supplier, a mobile data package, and/or a related set of technical parameters for installation on a compatible device and use outside the Russian Federation in the country or region specified on the Website.
1.5. eSIM parameters - QR code, LPA code, SM-DP+ address, activation code, link, instructions, order identifier, application status, or other digital data set received from the eSIM package supplier's platform or technical platform and necessary for the installation or use of the eSIM package on the terms of such supplier.
1.6. ITV services - information and technical actions of the Contractor for interaction with the eSIM package supplier's platform or technical platform, including displaying technical information about available eSIM packages, processing the Customer's technical application, transmitting the minimally necessary data, receiving eSIM parameters from the supplier's platform, sending such parameters to the Customer, and providing technical support for inquiries within this offer.
1.7. Order - a request placed on the Website by the Customer for the provision of ITV services regarding the selected eSIM package.
1.8. Personal account - a closed section of the Website or related service of the Contractor intended for Customer registration, Order processing and viewing, managing available functions, balance, API keys, documents, settings, and inquiries.
1.9. API - the Contractor's software interface through which the Customer can obtain technical information, place applications, check statuses, manage Orders, or use other functions available in the connected mode.
1.10. Commercial customer - a Customer using the Website, personal account, API, or ITV services for entrepreneurial, professional, partnership, agency, resale, corporate, or other commercial activities.
1.11. Agent - a Russian legal entity or individual entrepreneur who has joined the agency terms of this offer, signed an Accession Agreement with the Contractor, and gained access to the Agent's personal account. In agency program relations, the Contractor is the principal.
1.12. Subagent - a Russian legal entity or individual entrepreneur attracted by the Agent, who has signed a tripartite Accession Agreement with the Contractor and the Agent and is directly authorized by the Contractor to perform the actions provided for in this offer on behalf of the Contractor.
1.13. Technical agent - a user to whom the Agent or Subagent has provided limited access to their Agent's personal account. The term "Technical agent" denotes a technical role in the system and does not in itself imply the conclusion of an agency or subagency agreement with the Contractor.
1.14. Agent's personal account - a functional part of the Personal account located, among other places, at https://esim.bar/ru/agent/, where Individual conditions, Calculation limit, Orders, accruals, reports, Subagents, Technical agents, and other information about the agency program are displayed.
1.15. Accession Agreement - a one-time signed document for joining the agency terms of this offer. The Agent's Agreement is concluded between the Contractor and the Agent. The Subagent's Agreement is concluded between the Contractor, Agent, and Subagent.
1.16. Individual conditions - displayed in the Agent's personal account, rates of remuneration, commissions, limits, rules for distributing remuneration, the date of their application, and other commercial parameters of the respective participant.
1.17. Calculation limit - an accounting value in the Agent's personal account that determines the maximum amount of Orders available to the Agent or Subagent and is not a bank account, electronic payment means, or electronic money.
1.18. Security payment - a monetary amount pre-paid by the Agent to the Contractor or by the Subagent to the Agent to secure existing and future monetary obligations under the agency program and accounted for in forming the Calculation limit.
1.19. Agency remuneration - remuneration for actions performed by the Agent or Subagent as provided for in this offer, calculated according to Individual conditions.
1.20. Secured eSIM - an eSIM package for which the initial Order is placed by the Agent or Subagent and which is accounted for by the system as the basis for accruing remuneration from subsequent top-ups.
2.1. The Contractor undertakes, at the request of the Customer, to provide ITV services, and the Customer undertakes to pay for such services under the terms of this offer.
2.2. The ITV services include:
2.3. The Contractor does not sell the Customer a Russian SIM card, Russian eSIM, Russian subscriber number, or mobile radio communication services on the territory of the Russian Federation.
2.4. The Contractor is not a communication operator, does not provide communication services, does not grant access to communication networks, does not conclude a communication services agreement with the Customer, does not allocate a subscriber number to the Customer, does not manage communication networks, and does not receive, process, store, transmit, or deliver electronic communications messages as a communication operator.
2.5. Mobile data services, access to communication networks, coverage, speed, validity period of the eSIM package, FUP limitations, availability of 3G/4G/5G, hotspot/tethering capabilities, voice communication, SMS, top-ups, and other network parameters are provided by the respective eSIM package supplier and/or foreign partner operators on their terms.
2.6. eSIM packages are intended for use outside the Russian Federation unless explicitly stated otherwise. The Contractor does not ensure the use of the eSIM package in the Russian Federation.
2.7. This offer also regulates the registration and use of the personal account, technical access to the API, and Order placement through the personal account or API, unless a separate written agreement is concluded between the Contractor and the Customer or separate special conditions apply.
2.8. The agency program applies in accordance with section 14 of this offer, the Accession Agreement, and Individual conditions. Other partnership models, distribution, resale, corporate tariffs, special SLAs, post-payment limits, and individual prices apply only to the extent that they are explicitly agreed upon by the parties in the Personal account, API documentation, invoice, separate agreement, annex, supplementary agreement, or other document of the Contractor.
3.1. The Contractor provides the Customer with independent ITV services. The Contractor does not act as a communication operator and does not assume the obligations of the eSIM package supplier to ensure the operation of foreign communication networks.
3.2. The eSIM package supplier is an independent entity that determines the technical conditions of the eSIM package, activation rules, validity period, reinstallation possibilities, usage conditions, limitations, cancellation rules, and refunds on its platform.
3.3. If identification, device registration, compliance with local rules, restrictions on the length of stay, operator rules, or other requirements of foreign legislation are required for the activation or use of the eSIM package in a specific country, the Customer must take such requirements into account before placing the Order and ensure their compliance independently.
3.4. The Contractor has the right to involve third parties for the execution of the offer, including foreign platforms, technical providers, payment providers, email providers, support services, and eSIM package suppliers, remaining responsible to the Customer for its actions within the limits provided by the legislation of the Russian Federation.
4.1. Before payment, the Customer selects the country or region of travel, the eSIM package, and checks the parameters specified on the Website.
4.2. Before payment, the Customer must verify:
4.3. By clicking the payment button and checking the appropriate checkboxes, the Customer confirms that:
4.4. The contract is considered concluded from the moment of acceptance of the offer by the Customer. Acceptance is the performance of actions by the Customer to place the Order and pay for the ITV services.
4.5. The Contractor has the right to refuse to process or fulfill the Order before the commencement of ITV services if the selected eSIM package is unavailable, there are signs of errors in the price or parameters, signs of abuse, fraud, violation of legislation, payment system rules, eSIM package supplier rules, or this offer. In this case, the Contractor returns the received payment unless otherwise required by law or payment system rules.
5.1. The price of ITV services is indicated on the Website in Russian rubles.
5.2. The price of ITV services may include the Contractor's remuneration, the Contractor's expenses for interaction with the foreign platform or eSIM package supplier, expenses for obtaining eSIM parameters, expenses of payment and technical providers, as well as other expenses necessary for the execution of the Order.
5.3. Unless otherwise specified on the Website, the price is the total amount payable by the Customer for the selected Order.
5.4. Payment is made by methods available on the Website at the time of Order placement.
5.5. The Customer's obligation to pay is considered fulfilled after the payment provider confirms a successful payment.
5.6. The Contractor applies cash register equipment in cases and in the manner provided by the legislation of the Russian Federation and sends a cash receipt to the Customer's email or by other means provided by law and the technical implementation of the payment.
6.1. After payment confirmation, the Contractor begins providing ITV services if the Order does not require additional verification.
6.2. The usual time for sending eSIM parameters is within a few minutes after payment confirmation. Delays may occur due to anti-fraud checks, payment systems, foreign platforms, eSIM package suppliers, technical failures, sanctions, security requirements, or other circumstances.
6.3. ITV services are considered provided in the main part from the moment eSIM parameters are sent to the Customer's email specified during Order placement or from the moment eSIM parameters are displayed in the personal account, if such function is available.
6.4. If the Customer has not received the eSIM parameters due to an error in the email, blocking of the email service, mailbox overflow, the email going to spam, actions of the Customer, or other circumstances on the Customer's side, the Contractor will resend the eSIM parameters upon the Customer's request if technically possible.
6.5. The Contractor has the right to suspend the issuance of eSIM parameters or request additional information if there are signs of fraud, abuse, violation of payment system rules, eSIM package supplier rules, legislation, or this offer.
7.1. The Customer independently installs the eSIM profile on a compatible device according to the instructions.
7.2. A stable Wi-Fi connection is usually required for installing the eSIM profile.
7.3. The validity period of the eSIM package begins according to the rules of the specific eSIM package supplier: from the moment of installation, first activation, first connection to the network in the country of travel, date of purchase, or according to other rules specified on the Website, in the eSIM parameters, instructions, or conditions of the eSIM package supplier.
7.4. Deleting the eSIM profile from the device may lead to the impossibility of reinstallation unless otherwise provided by the conditions of the specific eSIM package.
7.5. The Customer must use the eSIM package legally, in good faith, and in compliance with the rules of the eSIM package supplier, foreign operators, payment systems, and applicable legislation of the country of use.
7.6. The Customer is prohibited from using the eSIM package for illegal activities, circumventing legal requirements, violating sanctions, operator or payment system rules, providing communication services to third parties, mass automated mailing, resale without a separate written agreement with the Contractor, or other abuses.
8.1. The Customer has the right to refuse the contract at any time, provided that they pay the Contractor for the actual expenses incurred in connection with the execution of the Order.
8.2. If the Customer refuses the contract before the commencement of ITV services, the Contractor fully refunds the amount paid by the Customer.
8.3. If the Customer refuses the contract after the commencement of ITV services but before the application is submitted to the eSIM package supplier and before the Contractor incurs expenses to the foreign platform, eSIM package supplier, or technical provider, the Contractor refunds the amount paid minus the actual expenses incurred, if any.
8.4. If by the time of the Customer's refusal the application has already been submitted to the eSIM package supplier, the eSIM package is reserved, the eSIM parameters are generated, the eSIM parameters are sent to the Customer, or the Contractor has incurred non-refundable expenses to the foreign platform, eSIM package supplier, or technical provider, the Contractor has the right to withhold the corresponding actual expenses that are documented or technically confirmed.
8.5. If the eSIM package supplier confirms that the eSIM package has not been installed, activated, used, the validity period has not begun, and cancellation or refund of expenses is technically possible, the Contractor will consider the Customer's request and issue a refund taking into account the actual expenses incurred by the Contractor.
8.6. If the eSIM package has been installed, activated, used, the validity period has begun, or the eSIM package supplier does not confirm the possibility of cancellation or refund of expenses, the actual expenses of the Contractor may amount to the entire Order amount. This rule does not limit the rights of the Customer in the presence of deficiencies in the ITV services that arose through the fault of the Contractor.
8.7. Refunds for confirmed deficiencies in ITV services, errors by the Contractor, or inability to use the eSIM package due to reasons related to the Contractor are made in accordance with the legislation of the Russian Federation and this offer.
8.8. The period for considering a refund request is up to 10 calendar days from the moment of receiving the request and the information necessary for verification. If the law establishes another mandatory period, that period applies.
8.9. The actual time for crediting funds depends on the bank, payment system, and payment method.
9.1. In case of a problem, the Customer contacts the Contractor's support at email support@esim.bar and provides:
9.2. Depending on the results of the diagnostics, the Contractor may offer instructions, resend the eSIM parameters, clarify settings, contact the eSIM package supplier, replace the eSIM package, partial refund, or full refund.
9.3. The Contractor is not responsible for the inability to use the eSIM package if the reason is related to an incompatible device, SIM-lock, incorrect choice of country or region, deletion of the eSIM profile, violation of instructions, lack of coverage in a specific point, building, transport, or region, restrictions of the foreign operator, FUP, rules of the eSIM package supplier, local requirements of the country of use, or other circumstances not related to the actions of the Contractor.
9.4. The Customer's refusal to provide information necessary for diagnostics may complicate or make it impossible to verify the request. In this case, the Contractor has the right to consider the request based on the available data.
10.1. The Contractor publishes on the Website the information known to it about available eSIM packages based on data received from eSIM package suppliers, foreign platforms, and technical providers.
10.2. eSIM package parameters may change by eSIM package suppliers. The parameters displayed to the Customer at the time of Order placement apply to the Order unless the change is caused by circumstances beyond the Contractor's control and does not worsen the Customer's position contrary to the law.
10.3. If the Website indicates 3G/4G/5G, supported countries, top-up options, traffic volume, or validity period, such information means the parameters declared by the eSIM package supplier. The actual availability of the network and connection quality depends on the foreign operator, coverage, network load, device, settings, and local conditions.
10.4. The Contractor recommends that the Customer check the eSIM package card, instructions, device compatibility, and applicable limitations before payment.
11.1. The processing of the Customer's personal data is carried out in accordance with the Personal Data Processing Policy posted on the Website.
11.2. To process and execute the Order, the Contractor processes the minimally necessary amount of data, including email, Order information, payment status, technical data, support inquiries, and other data necessary for providing ITV services.
11.3. To execute the Order, it may be necessary to transmit a limited set of data to a foreign platform, eSIM package supplier, technical provider, payment provider, or message delivery service. Such transmission is carried out to the extent necessary for executing the Order, technical support, security, or compliance with legal requirements.
11.4. Refusal to provide an email makes it impossible to send eSIM parameters and execute the Order.
12.1. The Contractor has the right to refuse to execute the Order, suspend the issuance of eSIM parameters, request additional information, or cancel the Order if there are signs of fraud, abuse, violation of legislation, payment system rules, eSIM package supplier rules, or this offer.
12.2. Upon cancellation of the Order before the commencement of ITV services, the Contractor returns the amount paid by the Customer in the manner in which the payment was made unless otherwise required by law or payment system rules.
12.3. The Contractor has the right to provide the payment system, bank, eSIM package supplier, or other authorized persons with evidence of Order execution, including the fact of Order placement, payment, application submission, generation or sending of eSIM parameters, correspondence, technical logs, and other confirming materials if necessary for considering a request, dispute, chargeback, or protecting the Contractor's rights.
13.1. Registration of a personal account, checking the appropriate checkbox, using the personal account, obtaining an API key, sending a request via the API, or placing an Order via the API means acceptance of this offer.
13.2. The Customer must provide accurate data when registering and using the personal account. If the Customer acts on behalf of a legal entity, individual entrepreneur, or other person, they confirm their authority to accept the offer and use the service on behalf of such person.
13.3. The API is provided in a technical mode available to the Customer in the personal account or agreed upon with the Contractor. The Contractor has the right to change the API, methods, limits, formats, documentation, and available functions, provided that such changes do not violate already placed and paid Orders.
13.4. API keys, tokens, logins, passwords, and other access means are confidential. The Customer is responsible for actions performed using their account, API keys, or other access means unless they prove that access was obtained by third parties through no fault of their own.
13.5. The Customer is prohibited from transferring API keys to third parties, circumventing technical restrictions, creating excessive load on the service, using automated requests beyond established limits, violating the security of the Website, personal account, API, payment systems, eSIM package suppliers, or other users.
13.6. Using the personal account or API to place Orders in the interests of third parties is allowed only within the functions, tariffs, and conditions available to the Customer in the personal account, API documentation, separate agreement, or written agreement with the Contractor.
13.7. If a Commercial customer, who does not have the status of an Agent or Subagent, places Orders in the interests of their clients, employees, representatives, or other third parties, they are solely responsible for:
13.8. Except for persons who have joined the agency program in accordance with section 14 of this offer, the Contractor is not an agent, commissioner, attorney, distributor, or representative of the Commercial customer, and the Commercial customer is not an agent, commissioner, attorney, distributor, or representative of the Contractor.
13.9. Top-ups by a regular Commercial customer, who does not have the status of an Agent, are considered prepayment for future ITV services and/or other services available in the Personal account of the Contractor unless another legal regime is specified in the interface, invoice, act, separate agreement, or special conditions. Funds transferred under the agency program are accounted for according to the rules of section 14 of this offer.
13.10. Refund of unused balance of a Commercial customer, who does not have the status of an Agent or Subagent, is made upon their request taking into account the actual services rendered, actual expenses incurred by the Contractor, commissions of payment providers, requirements of currency, tax, accounting, and other applicable legislation, as well as conditions of a separate agreement or special conditions, if applicable.
13.11. The provisions of this offer regarding consumer rights apply only to Customer-consumers. The provisions of the Civil Code of the Russian Federation, this offer, special conditions of the personal account, API documentation, invoices, acts, separate agreements, and other agreed documents apply to Commercial customers.
13.12. The parties may recognize actions after authorization in the Personal account, entering a one-time code, and other interface-provided methods of confirmation as a simple electronic signature if the procedure for its use, identification of the signatory, and ensuring the confidentiality of the key is established by this offer, the Accession Agreement, or the corresponding interface.
14.1. The agency program is available only to Russian legal entities and individual entrepreneurs to whom the Contractor has activated the corresponding status. Registration of a regular Personal account, use of the API, or placement of an Order without activation does not grant the right to act on behalf of the Contractor.
14.2. To start working, the Agent must sign the Accession Agreement with the Contractor once on paper in two copies or in the form of an electronic document through the electronic document management system using enhanced qualified electronic signatures of the parties.
14.3. To start independent work, the Subagent must sign a tripartite Accession Agreement with the Contractor and the Agent once on paper in three copies or in the form of an electronic document through the electronic document management system using enhanced qualified electronic signatures of all three parties.
14.4. The agency agreement with the Agent and the subagency agreement with the Subagent are considered concluded from the date of signing the respective Agreement by the last of the parties specified therein. Activation of the profile by the Contractor provides technical access to operations and does not replace the signature of the party.
14.5. A person applying the special tax regime "Tax on professional income" is not allowed to participate in the agency program. The Agent and Subagent must promptly inform the Contractor and, concerning the Subagent, the Agent about the transition to such a regime or loss of status as a legal entity or individual entrepreneur.
14.6. The Agent and Subagent undertake to place Orders for remuneration, conclude contracts with clients for the provision of ITV services on behalf of and at the expense of the Contractor, accept payments in permitted cases, provide clients with information and documents, and perform other actions available in the Agent's personal account. Rights and obligations under the client transaction arise directly with the Contractor.
14.7. The Agent and Subagent act only within this offer, the Accession Agreement, Individual conditions, and the functionality of the Agent's personal account. They are not entitled to change the content of ITV services, provide unapproved guarantees, assume additional obligations on behalf of the Contractor, or represent themselves as a communication operator.
14.8. The Agent and Subagent must inform the client about the Contractor, the terms of the Order, the parameters and limitations of the eSIM package, the payment procedure, issuance, refunds, and claims handling before receiving payment. They are responsible to the Contractor for the accuracy of the additional information they provide.
14.9. The Agent may attract a Subagent only through an invitation provided in the Agent's personal account, after verification by the Contractor and signing a tripartite Agreement. Granting the Subagent independent access before fulfilling these conditions is prohibited.
14.10. The tripartite Agreement simultaneously fixes the conclusion of the subagency agreement between the Agent and the Subagent on the standard terms of this section, secures the Subagent to the Agent, and grants the Subagent direct authority from the Contractor to act on behalf of the Contractor within the established scope.
14.11. The Agent remains responsible to the Contractor for the actions and inactions of the Subagent as for their own within the limits permitted by law. The Subagent is directly responsible to the Contractor for exceeding their authority, violating cash register rules, processing personal data, advertising, information security, and this offer.
14.12. The Agent must compensate the Contractor for documented losses, refund amounts, fines, penalties, and reasonable expenses incurred as a result of the wrongful actions or inactions of the Agent, their Subagent, or Technical agent, except for the part caused by the wrongful actions of the Contractor. Compensation does not deprive the Contractor of the right to claim directly from the guilty Subagent.
14.13. The Subagent may not attract another Subagent unless the possibility of the next level is explicitly activated by the Contractor and formalized in a separate tripartite Agreement.
14.14. The Agent and Subagent have the right to create, limit, and block accounts of their Technical agents within the functionality of the Agent's personal account.
14.15. The Technical agent is not an independent agent or subagent of the Contractor, does not sign an Accession Agreement with the Contractor, and does not acquire an independent Calculation limit or the right to remuneration from the Contractor.
14.16. All actions of the Technical agent in the Agent's personal account are considered actions of the Agent or Subagent who created them. The respective Agent or Subagent is fully responsible for such actions unless they prove the absence of their fault in the unauthorized access obtained by a third party.
14.17. The Technical agent uses the Calculation limit, permitted payment instruments, and cash register equipment of the Agent or Subagent who created them. The Technical agent may not accept client payments to their own account, apply their own cash register equipment in this role, or demand remuneration and refunds from the Contractor.
14.18. Internal agreements and settlements with the Technical agent are regulated independently by the respective Agent or Subagent. Such agreements do not create obligations for the Contractor.
14.19. The Agent and Subagent must ensure individual accounts for Technical agents, prohibit the transfer of logins and passwords, and promptly block access upon termination of authority or signs of compromise.
14.20. If a client pays for an Order directly to the Agent or Subagent, the respective participant accepts payment on behalf of the Contractor only in a manner permitted by law, the agreement with the bank or payment provider, and Individual conditions.
14.21. The Agent or Subagent actually settling with the client must apply registered cash register equipment in the cases established by law. If the operation in the interface is initiated by the Technical agent, the cash receipt is generated on the cash register equipment of the Agent or Subagent who created them.
14.22. The cash receipt of the Agent or Subagent must contain all mandatory details, including applicable agency attributes, information, and the Contractor's INN as the supplier, the accurate name of the subject of the calculation, the amount, the method of calculation, and other information required by law and the current format of fiscal documents.
14.23. The name of the subject of the calculation must correspond to the actual ITV services provided and the data of the Order. The Agent and Subagent may not indicate themselves as the suppliers of ITV services, refer to the calculation as the sale of a Russian SIM card or communication services, or otherwise distort the role of the Contractor and the eSIM package supplier.
14.24. The Agent and Subagent must timely issue or send the client a cash receipt in the established form and ensure the transfer of fiscal documents to the fiscal data operator and tax authority in the manner prescribed by law.
14.25. If the client's payment is received directly by the Contractor through the Website or the Contractor's payment provider, the Contractor generates the cash receipt. The Agent, Subagent, and Technical agent do not generate a duplicate receipt for the same operation.
14.26. The cash receipt for a refund is generated by the person actually returning the money to the client unless another mandatory procedure is established by law. The refund must be pre-agreed in the Agent's personal account, except in cases where delay would violate a mandatory legal requirement.
14.27. An erroneous cash receipt is corrected by the person to whom the corresponding cash register equipment is registered. The Agent or Subagent must promptly notify the Contractor of the error, generate the necessary corrective documents, and provide confirmation of the correction.
14.28. Before allowing independent acceptance of client payments, the Contractor may request registration details of the cash register equipment, information about the payment provider, and a test cash receipt. Until the verification is completed, the Contractor may restrict the corresponding payment methods without terminating other account functions.
14.29. The Agent and Subagent independently ensure that their agreements with banks, payment providers, fiscal data operators, and cash register solution providers allow for the acceptance of payments in the interests of the Contractor and the generation of receipts with the necessary agency details.
14.30. Transfers of the Security payment between the Subagent and the Agent, as well as between the Agent and the Contractor, are not considered a repeat client payment. The application of cash register equipment to such settlements between legal entities and individual entrepreneurs is determined by law based on the actual method of settlement.
14.31. The Agent is responsible to the Contractor for compliance with cash register rules by their Subagent. The Agent and Subagent are responsible for the cash register equipment of their Technical agents as for their own operations.
14.32. The Subagent transfers the Security payment from their confirmed settlement account to the confirmed settlement account of the Agent according to the details and with the payment designation specified by the Agent or in the Agent's personal account. After the actual receipt and identification of the funds, the Agent forms the corresponding Calculation limit for the Subagent. Requirements for confirmed settlement accounts and payments from third parties are established in clause 14.61.
14.33. The Agent transfers their own Security payment to the Contractor from their confirmed settlement account to the confirmed settlement account of the Contractor according to the details and with the payment designation specified by the Contractor, in the issued invoice, or in the Agent's personal account. The payment must be sufficient to secure the total Calculation limit of the Agent and their Subagents. The Contractor has the right to limit Order placement if the security is insufficient.
14.34. The obligation of the Subagent to the Agent and the obligation of the Agent to the Contractor are independent. The display of interrelated amounts in the Agent's personal account does not mean that the Contractor has directly received funds from the Subagent.
14.35. The Calculation limit and other indicators of the Agent's personal account are internal contractual accounting data, do not constitute a bank account, deposit, electronic wallet, or electronic money, and do not provide for interest accrual.
14.36. When placing an Order, the corresponding part of the Security payment is credited towards fulfilling the obligation to transfer funds received or to be received from the client to the Contractor or Agent.
14.37. When placing an Order, the Calculation limit is reduced by the full cost of the Order unless another algorithm is reflected in the Individual conditions. After crediting the previously made Security payment, the amount received from the client may be retained by the Agent or Subagent as a recovery of their own funds with subsequent remuneration accrual.
14.38. The unused balance of the Security payment is refunded upon request after the completion of settlements, processing of unfinished Orders, refunds, chargebacks, and other confirmed claims. The Contractor returns the balance to the confirmed settlement account of the Agent, and the Agent independently returns the due balance to the confirmed settlement account of the Subagent. By agreement of the parties, the refund may be made to another confirmed settlement account belonging to the recipient.
14.39. The Contractor is not responsible to the Subagent for the refund of funds transferred by the Subagent to the Agent, in the part not received by the Contractor from the Agent. The Subagent accepts the risk of the Agent's performance of monetary obligations without losing the right to claim against the Agent as provided by law and contract.
14.40. For Orders of the Agent and those secured to them by Subagents, the Contractor accrues the total Agency remuneration to the Agent at the rate applicable for the respective operation.
14.41. The Agent from the total Agency remuneration accrues and pays the Subagent remuneration according to their Individual conditions. The difference between the total remuneration of the Agent and the remuneration of the Subagent constitutes the Agent's remuneration for organizing and supporting the subagency network.
14.42. The sizes of remuneration, commissions, limits, distribution rules, availability of withdrawal, and other commercial parameters are determined by Individual conditions in the profiles of the respective participants in the Agent's personal account and are an integral part of this offer and the Accession Agreement.
14.43. The Contractor establishes the Individual conditions for the Agent. The Agent may offer Individual conditions to the Subagent only within the limits of the total remuneration available to them and the restrictions established by the Contractor. The Contractor has the right to reject technically or economically unacceptable parameters.
14.44. New Individual conditions are published in the profile of the respective participant with the indication of the initiator, publication date, and date of application. An increase in remuneration may be applied automatically. A decrease in remuneration, introduction of a new commission, or other worsening of conditions requires confirmation by the participant in the Agent's personal account or the performance of a new operation after notification, explicitly designated by the interface as acceptance of the new conditions.
14.45. If a participant does not accept the proposed worsening of conditions, the previous conditions apply to already performed operations and previously accrued remuneration. The proposing party may terminate access to new operations while observing the procedure for terminating agency relations.
14.46. The rate is fixed for each operation at the moment of its execution and is not changed retroactively, except for correcting a technical or arithmetic error, refund, cancellation of the Order, chargeback, or confirmed fraudulent operation.
14.47. For subsequent top-ups of the Secured eSIM directly through the Contractor's service, the Agent may receive additional remuneration at the rate applicable at the time of top-up. The conditions for securing, duration, grounds for termination of securing, and the share of the Subagent are displayed in the Agent's personal account.
14.48. In the case of a full or partial refund to the client, cancellation of the operation, chargeback, erroneous or fraudulent payment, the corresponding remuneration is not accrued, is reduced proportionally, or is reversed. In case of insufficient accruals, the amount is accounted for in subsequent settlements or is subject to refund by the obligated party.
14.49. Remuneration may be paid to the confirmed settlement account of the respective participant or credited towards increasing the Calculation limit if the corresponding method is available in the Agent's personal account. Each party independently fulfills its tax obligations and provides the necessary primary documents considering the tax status. Expenses are considered included in the remuneration unless their prior reimbursement is explicitly agreed upon.
14.50. At the end of each calendar month, the following documents are automatically generated in the Agent's personal account: between the Contractor and the Agent - "Agent's Report on the Execution of the Assignment and Act of Mutual Settlements for [month]"; between the Agent and the Subagent - "Subagent's Report on the Execution of the Assignment and Act of Mutual Settlements for [month]".
14.51. The Agent's Report and the act of mutual settlements are bilateral documents of the Contractor and the Agent and include consolidated operations of the Agent, their Subagents, and Technical agents. The Subagent's Report and the act of mutual settlements are bilateral documents of the Agent and Subagent. The Contractor is not a party to the second document.
14.52. Each document contains at least: reporting period; information about the parties; initial balance; amounts of Security payments; Orders and client amounts; refunds and chargebacks; applied rates; accrued and reversed remuneration; payments and offsets; final balance; information about signing and objections.
14.53. The generated document is placed in the Agent's personal account and is available for the parties to download in a format that allows preserving its content. The parties confirm the document with a simple electronic signature in the Agent's personal account or sign it with enhanced qualified electronic signatures through the electronic document management system.
14.54. A party sends reasoned objections through the Agent's personal account within five working days after the document is placed. In the absence of objections, the document is considered accepted for the purposes of the agency report and mutual settlements with the status "accepted without objections." This status does not replace the electronic signature: a certified copy signed by the parties is generated after explicit confirmation of the PEP in the Agent's personal account or signing with the UKEP through the electronic document management system.
14.55. The information in the Agent's personal account about operations, applied rates, write-offs, accruals, refunds, balances, notifications, and user actions is recognized as admissible evidence of contract execution until refuted by other reliable evidence. A technical error may be corrected while preserving the history of the correction and generating a new version of the document.
14.56. Actions after authorization using login, password, one-time code, or other provided identification methods are recognized as a simple electronic signature of the respective participant. The participant must keep access data confidential and promptly report any compromise.
14.57. The Contractor ensures the fixation of the version of Individual conditions, date and time of change, the person initiating the change, the method of acceptance, and the rate applied to each operation. The participant is provided with the opportunity to familiarize themselves with the current conditions and history or request the corresponding export.
14.58. The Agent and Subagent independently ensure the legality of advertising, obtaining necessary consents, and providing clients with information about the processing and transfer of personal data. Data transmission through the Agent's personal account is allowed only to the extent necessary for the Order and support.
14.59. The Contractor has the right to suspend agency functionality, acceptance of new Orders, accrual or payment of remuneration during the verification period in case of signs of fraud, incorrect application of cash register equipment, unreliable data, compromised access, failure to provide documents, or significant violations of this offer. Undisputed amounts are paid after the verification is completed.
14.60. Termination of agency status does not terminate the obligation to complete reports and settlements, return agreed amounts to clients, fulfill requirements for already placed Orders, and settle debts. Remuneration for subsequent top-ups after termination of status is accrued only when this is explicitly provided for in the Individual conditions.
14.61. A confirmed settlement account of a participant for settlements under the agency program is an account belonging to them, specified in the Accession Agreement or subsequently confirmed through the electronic document management system or the Agent's personal account with the fixation of the account owner, date, and method of confirmation. Changing the confirmed settlement account does not require re-signing the Agreement. The Security payment is transferred from the confirmed settlement account of the payer to the confirmed settlement account of the recipient. Transfers by third parties or to a third party's account are allowed only after prior written agreement between the payer and the recipient and provision of documents that clearly identify the payer, the participant for whom the funds were deposited, the purpose, and the legal basis for the payment. Until the verification is completed, the recipient may not increase the Calculation limit and refund the unidentified payment to the sender after deducting the bank commission if its retention is confirmed.
15.1. The Contractor is responsible for providing ITV services in accordance with this offer and the legislation of the Russian Federation.
15.2. The Contractor is not responsible for the operation of foreign operators' communication networks, coverage, speed, availability of 3G/4G/5G, network limitations, FUP, actions of the eSIM package supplier, local requirements of the country of use, compatibility of the Customer's device, configuration errors by the Customer, and other circumstances beyond the Contractor's control.
15.3. The Contractor is not liable for losses arising from the use of the eSIM package for unintended purposes, violations by the Customer of legislation, rules of the eSIM package supplier, rules of the foreign operator, instructions, or this offer.
15.4. If the Customer is a consumer, the provisions of this offer do not limit the rights of the Customer that cannot be limited under the legislation of the Russian Federation on consumer protection.
15.5. The Contractor's aggregate liability under the Order is limited to the cost of the respective Order unless otherwise expressly provided by the legislation of the Russian Federation.