Revision dated 12.06.2026
This document is a public offer from Limited Liability Company "SYSTEM", OGRN 1186658072094, INN 6677012280 (hereinafter referred to as the "Seller") and defines the terms of retail sale of digital activation codes for eSIM packages through the website esim.bar (hereinafter referred to as the "Website").
1.1. Buyer - an individual placing an order on the Website for personal, family, household, or other needs not related to entrepreneurial activities.
1.2. Digital activation code - a unique QR code, LPA code, SM-DP+ address, activation code, or other digital data set intended for installing an eSIM profile on a compatible device.
1.3. eSIM package - a digital profile/data package from a foreign provider intended for use outside the Russian Federation in the country or region specified in the product card.
1.4. eSIM profile provider - a foreign operator, provider, aggregator, or other supplier that ensures the technical possibility of using the eSIM package in the networks of foreign partner operators.
1.5. Product - a digital activation code for an eSIM package sold by the Seller to the Buyer in electronic form.
2.1. The Seller undertakes to transfer the Product - a digital activation code for an eSIM package to the Buyer, and the Buyer undertakes to pay for the Product under the terms of this offer.
2.2. The Seller is not a telecommunications operator, does not provide communication services, does not enter into a service agreement with the Buyer, and does not assign a subscriber number to the Buyer.
2.3. Mobile data services, access to communication networks, coverage, speed, validity period, FUP restrictions, availability of 3G/4G/5G, and other network parameters are provided by the respective eSIM profile Provider and/or foreign partner operators on their terms.
2.4. Products sold in the RF contour of the Website are intended for use outside the Russian Federation. The Seller does not sell Russian SIM/eSIM, Russian subscriber numbers, or mobile radio communication services within the territory of the Russian Federation.
3.1. The Buyer selects the country or region of travel, the eSIM package, checks the Product parameters, and provides an email for electronic delivery.
3.2. Before payment, the Buyer must check:
3.3. By clicking the payment button and checking the corresponding checkbox, the Buyer confirms that they have read this offer, the return policy, the personal data processing policy, the Product characteristics, and agrees to receive the digital activation code immediately after payment confirmation.
4.1. The price of the Product is indicated on the Website in Russian rubles unless otherwise specified in the RF contour interface.
4.2. Payment is made using the payment methods available on the Website at the time of order placement.
4.3. The Seller applies cash register equipment in cases and in the manner provided by the legislation of the Russian Federation and sends a cash receipt to the email or by another method specified by the Buyer when placing the order.
4.4. The Buyer's obligation to pay is considered fulfilled after the payment provider confirms a successful payment.
5.1. Delivery of the Product is carried out in electronic form by sending the digital activation code to the Buyer's email and/or displaying it in the personal account, if such a function is available.
5.2. The usual delivery time is within a few minutes after payment confirmation unless otherwise specified on the Website. Delays may occur due to anti-fraud checks, payment systems, providers, technical failures, or other circumstances.
5.3. The Product is considered transferred to the Buyer from the moment the digital activation code is sent to the email specified by the Buyer or from the moment access to the code is provided in the personal account.
6.1. The Buyer independently installs the eSIM profile on a compatible device according to the instructions.
6.2. A stable Wi-Fi connection is usually required to install the eSIM profile.
6.3. The validity period of the eSIM package begins according to the terms of the specific package: from the moment of installation, first activation, first connection to the network in the country of travel, or according to other rules of the eSIM profile Provider.
6.4. Deleting the eSIM profile from the device may result in the inability to reinstall it unless otherwise provided by the terms of the specific eSIM package.
6.5. The Seller does not guarantee coverage, data transfer speed, absence of interruptions, operation in a specific location, building, transport, roaming zone, or on a specific device.
7.1. The Product is not intended for:
7.2. If activation or use of the eSIM package in a specific country requires identification, device registration, or compliance with other local requirements, the Buyer must fulfill such requirements independently or refuse the purchase before payment.
8.1. The Buyer has the right to cancel the order before the digital activation code is transferred.
8.2. After the transfer of the digital activation code, the return of the Product of proper quality is possible only if the code has not been activated, installed, or used, and the Seller/eSIM profile Provider has the technical ability to cancel or confirm the non-use of the code.
8.3. After activation, installation, or start of use of the eSIM package, no refunds are made, except in cases of confirmed defects in the Product or inability to use it for reasons related to the Seller or the eSIM profile Provider.
8.4. Returns and consideration of claims are carried out in accordance with the Return Policy, which is an integral part of this offer.
9.1. In case of a problem, the Buyer must contact the Seller's support at email support@esim.bar and provide the order number, order email, problem description, screenshots of settings, error messages, device model, and any other information necessary for diagnosis.
9.2. The Seller has the right to offer instructions, replacement of the eSIM package, reissue of parameters, partial or full refund depending on the diagnosis result.
9.3. The Seller is not responsible for the inability to use the Product if the reason is related to an incompatible device, SIM-lock, incorrect choice of country/region, deletion of the eSIM profile, violation of instructions, lack of coverage in a specific location, or restrictions by foreign operators.
10.1. The processing of the Buyer's personal data is carried out in accordance with the Personal Data Processing Policy posted on the Website.
10.2. To place an order, the Seller processes the minimum necessary amount of data, including email, order details, payment status, technical data, and support requests.
10.3. Refusal to provide an email makes electronic delivery of the Product impossible.
11.1. The Seller has the right to refuse to fulfill the order, suspend the delivery of the Product, or request additional information if there are signs of fraud, abuse, violation of legislation, payment system rules, or this offer.
11.2. Upon cancellation of the order before the Product is transferred, the Seller returns the paid amount by the method used for payment unless otherwise required by law or payment system rules.
12.1. The Seller is responsible for transferring the digital activation code to the Buyer in accordance with the order terms.
12.2. The Seller is not responsible for the operation of foreign operators' communication networks, coverage, speed, network restrictions, actions of the eSIM profile Provider, incompatibility of the Buyer's device, and other circumstances beyond the Seller's control.
12.3. The Seller's aggregate liability under the order is limited to the cost of the respective Product unless otherwise expressly provided by the legislation of the Russian Federation.
13.1. Claims are sent to email support@esim.bar indicating the order number, order email, essence of the claim, and supporting materials.
13.2. The response time for the request is up to 10 calendar days unless a different period is provided by the legislation of the Russian Federation.
13.3. The relations of the parties are governed by the law of the Russian Federation.
13.4. Disputes are to be resolved in accordance with the legislation of the Russian Federation.
14.1. The Seller has the right to change this offer. The new edition applies to orders placed after the publication of the new edition on the Website.
14.2. The version of the offer in effect at the time of order placement applies to the order.
Seller's details:
LLC "SYSTEM"
INN/KPP: 6677012280/667701001
OGRN: 1186658072094
Support email: support@esim.bar
Website: esim.bar