Revision date: 16.06.2026
This document is a public offer from Limited Liability Company "SYSTEM", OGRN 1186658072094, INN 6677012280, KPP 667701001 (hereinafter referred to as the "Executor") and defines the terms of providing information and technical services for interaction with the platform of a foreign supplier of eSIM packages (hereinafter referred to as "ITV services") through the website esim.bar (hereinafter referred to as the "Website").
The offer is addressed to individuals, legal entities, individual entrepreneurs, and other persons using the Website, personal account, API, or other services of the Executor.
If the Customer is an individual ordering services for personal, family, household, or other needs not related to entrepreneurial activity, the mandatory provisions of the legislation of the Russian Federation on consumer protection apply to the relations of the parties. If the Customer uses the Website, personal account, API, or services of the Executor for entrepreneurial, professional, partnership, agency, resale, or other commercial activities, the provisions on consumer protection do not apply to such relations.
1.1. Customer - an individual, legal entity, individual entrepreneur, or other person placing an Order, registering a personal account, using the API, or otherwise accepting this offer.
1.2. Executor - LLC "SYSTEM", providing ITV services to the Customer under this offer.
1.3. eSIM package supplier - a foreign operator, provider, aggregator, platform, or other supplier that provides the technical capability to use the eSIM package in the networks of foreign partner operators on its terms.
1.4. eSIM package - a digital profile provided by a foreign supplier, a mobile data package, and/or a related set of technical parameters for installation on a compatible device and use outside the Russian Federation in the country or region specified on the Website.
1.5. eSIM parameters - QR code, LPA code, SM-DP+ address, activation code, link, instructions, order identifier, application status, or other digital data set received from the eSIM package supplier's platform or technical platform and necessary for the installation or use of the eSIM package on the terms of such supplier.
1.6. ITV services - information and technical actions of the Executor for interaction with the eSIM package supplier's platform or technical platform, including displaying technical information about available eSIM packages, processing the Customer's technical application, transmitting the minimally necessary data, receiving eSIM parameters from the platform, sending such parameters to the Customer, and providing technical support for the request within the framework of this offer.
1.7. Order - a request placed on the Website by the Customer for the provision of ITV services regarding the selected eSIM package.
1.8. Personal account - a closed section of the Website or related service of the Executor, intended for Customer registration, Order placement and viewing, managing available functions, balance, API keys, documents, settings, and requests.
1.9. API - the Executor's software interface, through which the Customer can obtain technical information, place requests, check statuses, manage Orders, or use other functions available in the connected mode.
1.10. Commercial customer - a Customer using the Website, personal account, API, or ITV services for entrepreneurial, professional, partnership, agency, resale, corporate, or other commercial activities.
2.1. The Executor undertakes, at the request of the Customer, to provide ITV services, and the Customer undertakes to pay for such services under the terms of this offer.
2.2. The ITV services include:
2.3. The Executor does not sell the Customer a Russian SIM card, Russian eSIM, Russian subscriber number, or mobile radio communication services on the territory of the Russian Federation.
2.4. The Executor is not a communication operator, does not provide communication services, does not grant access to communication networks, does not enter into a communication services agreement with the Customer, does not allocate a subscriber number to the Customer, does not manage communication networks, and does not receive, process, store, transmit, or deliver electronic communications as a communication operator.
2.5. Mobile data services, access to communication networks, coverage, speed, validity period of the eSIM package, FUP restrictions, availability of 3G/4G/5G, hotspot/tethering capability, voice communication, SMS, top-ups, and other network parameters are provided by the relevant eSIM package supplier and/or foreign partner operators on their terms.
2.6. eSIM packages are intended for use outside the Russian Federation unless explicitly stated otherwise. The Executor does not ensure the use of the eSIM package in the Russian Federation.
2.7. This offer also regulates the registration and use of the personal account, technical access to the API, and Order placement through the personal account or API, unless a separate written agreement is concluded between the Executor and the Customer or separate special conditions apply.
2.8. Partnership programs, agency models, distribution, resale, corporate tariffs, special SLAs, post-payment limits, individual prices, and other special commercial conditions apply only to the extent that they are explicitly agreed upon by the parties in the personal account, API documentation, invoice, separate agreement, annex, supplementary agreement, or other document of the Executor.
3.1. The Executor provides the Customer with independent ITV services. The Executor is not a communication operator and does not assume the obligations of the eSIM package supplier to ensure the operation of foreign communication networks.
3.2. The eSIM package supplier is an independent entity that determines the technical conditions of the eSIM package, activation rules, validity period, reinstallation capability, usage conditions, limitations, cancellation and refund rules on its platform.
3.3. If identification, device registration, compliance with local rules, restrictions on the length of stay, operator rules, or other requirements of foreign legislation are required for the activation or use of the eSIM package in a specific country, the Customer must consider such requirements before placing the Order and ensure their compliance independently.
3.4. The Executor has the right to involve third parties for the execution of the offer, including foreign platforms, technical providers, payment providers, email providers, support services, and eSIM package suppliers, remaining responsible to the Customer for its actions within the limits provided by the legislation of the Russian Federation.
4.1. Before payment, the Customer selects the country or region of travel, the eSIM package, and checks the parameters specified on the Website.
4.2. Before payment, the Customer must verify:
4.3. By clicking the payment button and checking the appropriate checkboxes, the Customer confirms that:
4.4. The contract is considered concluded from the moment of acceptance of the offer by the Customer. Acceptance is the performance of actions by the Customer to place the Order and pay for the ITV services.
4.5. The Executor has the right to refuse to process or fulfill the Order before the commencement of ITV services if the selected eSIM package is unavailable, there are signs of an error in the price or parameters, signs of abuse, fraud, violation of legislation, payment system rules, eSIM package supplier rules, or this offer. In this case, the Executor returns the received payment unless otherwise required by law or payment system rules.
5.1. The price of ITV services is indicated on the Website in Russian rubles.
5.2. The price of ITV services may include the Executor's remuneration, the Executor's expenses for interaction with the foreign platform or eSIM package supplier, expenses for obtaining eSIM parameters, expenses of payment and technical providers, as well as other expenses necessary for the execution of the Order.
5.3. Unless otherwise specified on the Website, the price is the total amount payable by the Customer for the selected Order.
5.4. Payment is made by the methods available on the Website at the time of Order placement.
5.5. The Customer's obligation to pay is considered fulfilled after the payment provider confirms a successful payment.
5.6. The Executor applies cash register equipment in cases and in the manner provided by the legislation of the Russian Federation and sends a cash receipt to the Customer's email or in another manner provided by law and the technical implementation of the payment.
6.1. After payment confirmation, the Executor begins providing ITV services if the Order does not require additional verification.
6.2. The usual time for sending eSIM parameters is within a few minutes after payment confirmation. Delays may occur due to anti-fraud checks, payment systems, foreign platforms, eSIM package suppliers, technical failures, sanctions, security requirements, or other circumstances.
6.3. ITV services are considered provided in the main part from the moment eSIM parameters are sent to the Customer's email specified during the Order placement or from the moment eSIM parameters are displayed in the personal account, if such function is available.
6.4. If the Customer has not received the eSIM parameters due to an error in the email, blocking of the email service, mailbox overflow, the email going to spam, actions of the Customer, or other circumstances on the Customer's side, the Executor will resend the eSIM parameters upon the Customer's request if technically possible.
6.5. The Executor has the right to suspend the issuance of eSIM parameters or request additional information if there are signs of fraud, abuse, violation of payment system rules, eSIM package supplier rules, legislation, or this offer.
7.1. The Customer independently installs the eSIM profile on a compatible device according to the instructions.
7.2. A stable Wi-Fi connection is usually required for installing the eSIM profile.
7.3. The validity period of the eSIM package begins according to the rules of the specific eSIM package supplier: from the moment of installation, first activation, first connection to the network in the country of travel, date of purchase, or according to other rules specified on the Website, in the eSIM parameters, instructions, or conditions of the eSIM package supplier.
7.4. Deleting the eSIM profile from the device may lead to the impossibility of reinstallation unless otherwise provided by the conditions of the specific eSIM package.
7.5. The Customer must use the eSIM package legally, in good faith, and in compliance with the rules of the eSIM package supplier, foreign operators, payment systems, and applicable legislation of the country of use.
7.6. The Customer is prohibited from using the eSIM package for illegal activities, circumventing legal requirements, violating sanctions, operator or payment system rules, providing communication services to third parties, mass automated mailing, resale without a separate written agreement with the Executor, or other abuses.
8.1. The Customer has the right to refuse the contract at any time, provided that they pay the Executor for the actual expenses incurred in connection with the execution of the Order.
8.2. If the Customer refuses the contract before the commencement of ITV services, the Executor fully refunds the amount paid by the Customer.
8.3. If the Customer refuses the contract after the commencement of ITV services but before the application is submitted to the eSIM package supplier and before the Executor incurs expenses to the foreign platform, eSIM package supplier, or technical provider, the Executor refunds the amount paid minus the actual expenses incurred, if any.
8.4. If at the time of the Customer's refusal the application has already been submitted to the eSIM package supplier, the eSIM package is reserved, the eSIM parameters are generated, the eSIM parameters are sent to the Customer, or the Executor has incurred non-refundable expenses to the foreign platform, eSIM package supplier, or technical provider, the Executor has the right to withhold the corresponding actual expenses that are documented or technically confirmed.
8.5. If the eSIM package supplier confirms that the eSIM package has not been installed, activated, used, the validity period has not begun, and cancellation or refund of expenses is technically possible, the Executor will consider the Customer's request and make a refund taking into account the actual expenses incurred by the Executor.
8.6. If the eSIM package has been installed, activated, used, the validity period has begun, or the eSIM package supplier does not confirm the possibility of cancellation or refund of expenses, the actual expenses of the Executor may amount to the entire Order amount. This rule does not limit the rights of the Customer in the presence of deficiencies in the ITV services that arose through the fault of the Executor.
8.7. Refunds for confirmed deficiencies in ITV services, errors by the Executor, or inability to use the eSIM package due to reasons related to the Executor are made in accordance with the legislation of the Russian Federation and this offer.
8.8. The period for considering a refund request is up to 10 calendar days from the moment of receiving the request and the information necessary for verification. If a different mandatory period is established by law, that period applies.
8.9. The actual time for crediting funds depends on the bank, payment system, and payment method.
9.1. In case of a problem, the Customer contacts the Executor's support at email support@esim.bar and provides:
9.2. Depending on the results of the diagnostics, the Executor may offer instructions, resend the eSIM parameters, clarify settings, contact the eSIM package supplier, replace the eSIM package, partial refund, or full refund.
9.3. The Executor is not responsible for the inability to use the eSIM package if the reason is related to an incompatible device, SIM-lock, incorrect choice of country or region, deletion of the eSIM profile, violation of instructions, lack of coverage in a specific point, building, transport, or region, restrictions of the foreign operator, FUP, rules of the eSIM package supplier, local requirements of the country of use, or other circumstances not related to the actions of the Executor.
9.4. The Customer's refusal to provide the information necessary for diagnostics may complicate or make it impossible to verify the request. In this case, the Executor has the right to consider the request based on the available data.
10.1. The Executor publishes on the Website the information known to it about available eSIM packages based on data received from eSIM package suppliers, foreign platforms, and technical providers.
10.2. The parameters of eSIM packages may change by eSIM package suppliers. The parameters displayed to the Customer at the time of Order placement apply to the Order unless the change is caused by circumstances beyond the Executor's control and does not worsen the Customer's position contrary to the law.
10.3. If the Website indicates 3G/4G/5G, supported countries, top-up capability, traffic volume, or validity period, such information means the parameters declared by the eSIM package supplier. The actual availability of the network and connection quality depend on the foreign operator, coverage, network load, device, settings, and local conditions.
10.4. The Executor recommends that the Customer check the eSIM package card, instructions, device compatibility, and applicable restrictions before payment.
11.1. The processing of the Customer's personal data is carried out in accordance with the Personal Data Processing Policy posted on the Website.
11.2. For the placement and execution of the Order, the Executor processes the minimally necessary volume of data, including email, Order details, payment status, technical data, support requests, and other data necessary for providing ITV services.
11.3. For the execution of the Order, it may be necessary to transmit a limited set of data to a foreign platform, eSIM package supplier, technical provider, payment provider, or messaging service. Such transmission is carried out to the extent necessary for the execution of the Order, technical support, security, or compliance with legal requirements.
11.4. Refusal to provide an email makes it impossible to send eSIM parameters and execute the Order.
12.1. The Executor has the right to refuse to execute the Order, suspend the issuance of eSIM parameters, request additional information, or cancel the Order if there are signs of fraud, abuse, violation of legislation, payment system rules, eSIM package supplier rules, or this offer.
12.2. In case of cancellation of the Order before the commencement of ITV services, the Executor refunds the amount paid by the Customer in the manner in which the payment was made unless otherwise required by law or payment system rules.
12.3. The Executor has the right to provide the payment system, bank, eSIM package supplier, or other authorized persons with evidence of Order execution, including the fact of Order placement, payment, application submission, generation or sending of eSIM parameters, correspondence, technical logs, and other confirming materials if necessary for the consideration of the request, dispute, chargeback, or protection of the Executor's rights.
13.1. Registration of a personal account, checking the appropriate checkbox, using the personal account, obtaining an API key, sending a request via the API, or placing an Order via the API means acceptance of this offer.
13.2. The Customer must provide accurate data when registering and using the personal account. If the Customer acts on behalf of a legal entity, individual entrepreneur, or other person, they confirm their authority to accept the offer and use the service on behalf of such person.
13.3. The API is provided in a technical mode available to the Customer in the personal account or agreed upon with the Executor. The Executor has the right to change the API, methods, limits, formats, documentation, and available functions, provided that such changes do not violate already placed and paid Orders.
13.4. API keys, tokens, logins, passwords, and other access means are confidential. The Customer is responsible for actions performed using their account, API keys, or other access means unless they prove that access was obtained by third parties through no fault of their own.
13.5. The Customer is prohibited from transferring API keys to third parties, circumventing technical restrictions, creating excessive load on the service, using automated requests beyond established limits, violating the security of the Website, personal account, API, payment systems, eSIM package suppliers, or other users.
13.6. Using the personal account or API to place Orders in the interests of third parties is allowed only within the functions, tariffs, and conditions available to the Customer in the personal account, API documentation, separate agreement, or written agreement with the Executor.
13.7. If a Commercial customer places Orders in the interests of their clients, employees, representatives, or other third parties, they are solely responsible for:
13.8. Unless otherwise explicitly agreed by the parties, the Executor is not an agent, commission agent, attorney, distributor, or representative of the Commercial customer, and the Commercial customer is not an agent, commission agent, attorney, distributor, or representative of the Executor.
13.9. Top-ups in the personal account, if such function is available, are a prepayment for future ITV services and/or other services available in the personal account of the Executor unless another legal regime is specified in the interface, invoice, act, separate agreement, or special conditions.
13.10. Refund of unused balance of the Commercial customer is made upon the request of the Commercial customer, taking into account the actual services rendered, actual expenses incurred by the Executor, commissions of payment providers, requirements of currency, tax, accounting, and other applicable legislation, as well as conditions of a separate agreement or special conditions, if applicable.
13.11. The provisions of this offer regarding consumer rights apply only to Customers-consumers. The provisions of the Civil Code of the Russian Federation, this offer, special conditions of the personal account, API documentation, invoices, acts, separate agreements, and other documents agreed upon by the parties apply to Commercial customers.
14.1. The Executor is responsible for providing ITV services in accordance with this offer and the legislation of the Russian Federation.
14.2. The Executor is not responsible for the operation of foreign operators' communication networks, coverage, speed, availability of 3G/4G/5G, network limitations, FUP, actions of the eSIM package supplier, local requirements of the country of use, compatibility of the Customer's device, configuration errors by the Customer, and other circumstances beyond the Executor's control.
14.3. The Executor is not liable for losses incurred due to the use of the eSIM package for unintended purposes, violations by the Customer of legislation, rules of the eSIM package supplier, rules of the foreign operator, instructions, or this offer.
14.4. If the Customer is a consumer, the provisions of this offer do not limit the rights of the Customer that cannot be limited under the legislation of the Russian Federation on consumer protection.
14.5. The aggregate liability of the Executor under the Order is limited to the cost of the corresponding Order unless otherwise explicitly provided by the legislation of the Russian Federation.
15.1. Requests and claims are sent to email support@esim.bar indicating the Order number, email of the Order, essence of the claim, and supporting materials.
15.2. Requests are considered within up to 10 calendar days from the moment of receiving all necessary data unless a different period is provided by the legislation of the Russian Federation.
15.3. The relations of the parties are governed by the law of the Russian Federation.
15.4. Disputes are to be resolved in the manner provided by the legislation of the Russian Federation.
15.5. The conditions of this offer do not limit the right of the Customer-consumer to choose the territorial jurisdiction and other rights granted by the legislation of the Russian Federation on consumer protection.
16.1. The Executor has the right to amend this offer. The new version applies to Orders placed after the publication of the new version on the Website.
16.2. The version of the offer in effect at the time of Order placement applies to the Order.
16.3. The Executor recommends that the Customer save or print the version of the offer in effect at the time of Order placement.
LLC "SYSTEM"
OGRN: 1186658072094
INN/KPP: 6677012280/667701001
Support email: support@esim.bar
Website: esim.bar