Website: esim.bar
Effective Date: 29.10.2025
This policy applies to digital goods - eSIM profiles/plans. We strive for transparency and fair resolution of disputes.
If the eSIM has not been activated/profile not set, you can request a full refund within 7 calendar days from the date of purchase. We will deactivate the issued parameters (if any) and refund the payment.
After activation/start of use, refunds are not provided, except in cases of documented service unfitness due to our fault or the operator's fault, provided the user followed all instructions. In such cases, a proportional refund of the unused portion or plan replacement may be offered at our discretion.
Refunds are not provided if the device does not support eSIM, is locked by the operator, or an incorrect plan/zone is selected, unless the information on the website was inaccurate or misleading.
Before processing a refund, diagnostics are conducted: request for screenshots, installation logs, eSIM/ICCID serial data, troubleshooting steps. If the issue is not resolved in a reasonable time, we will arrange a refund or replacement.
Email support@cashcom.org with the subject "Refund" and include your order number, e-mail, and a description of the reason. The review period is up to 7 business days. The processing time depends on the payment system/bank.
Please contact support first. Unjustified chargebacks violate the terms and may result in the retention of our costs within legal limits.
This policy is governed by the laws of Hong Kong. Disputes are to be resolved in the courts of Hong Kong.
We may update the Refund Policy. The current version is published at /legal/refunds.
Contacts: [support@cashcom.org]
Company: CashCom Systems Limited, reg. No. 75966875, address: Rm 301 Unit C, 2/F, Kwong On Bank Mongkok Branch Bldg 728-730, Nathan Rd Kln, Hong Kong.